Support

Need Help? Start Here.

Support is available through multiple channels. However, due to our triage system and the high volume of email inquiries, we recommend the following steps before contacting the Help Desk:

1. Ask Internally For technical questions, connect with a coworker, your supervisor, or your Education Manager first. Many common issues can be resolved through peer support.

2. Check the Documentation Review the Entrada User Documentation for answers. It contains step-by-step guides and solutions to frequently asked questions.

3. Technical question or an institution process

   While this guide focuses on how to use the system itself, some aspects of effective use depend on institutional processes and role-specific requirements that are managed outside the system. Please review the training section for more information.

Additional supports:

Clear your Cache & Hard-Reset

Supported Browsers

Enhancement Requests

Still Need Help? If your issue remains unresolved after trying the above, feel free to submit a request to the Help Desk.