Reporting Issues

Support is available through multiple channels. We're here to help when the system is not functioning as expected:

Help Desk Support

Use for: 

• Bugs, errors, system issues, or general questions

How to Submit:

• Email: [e-mail]

IMPORTANT - PLEASE INCLUDE:

• Your name and role

• Description of the issue

• Course/Program/Area affected (include URL)

• Screenshots are appreciated (if possible)

---

Response Time: 

• We endeavour to respond within 24-48 hours pending how your request is triaged

Help Desk Triage Levels:

🔴 Critical – System down or urgent system functionality

🟠 High – Major functionality affected

🟡 Medium – Partial functionality or potential bug, new user account creation

🟢 Low – General inquiries, How-To