Enhancement Requests

Enhancement requests help us evolve to meet changing user needs. This workflow provides a consistent way to collect, review, prioritize, and implement these requests based on impact, feasibility, and strategic value.

Enhancement Submission Process

Approved users submit enhancement requests through a Microsoft Teams Form where they are prompted to provide detailed information such as the problem, proposed change, administrative/business need, and priority level. This helps us ensure the request can be properly evaluated by the Entrada Oversight Committee.

Understanding Enhancement Priority Levels

High Priority Enhancements (P1)

Definition: Enhancements that are critical to global system performance, user experience, or compliance requirements.

Impact: Affects a large number of users or essential system operations; delays may have serious consequences.

Action Timeline: Requires immediate attention and expedited implementation.

Examples:

• Functionality needed to meet regulatory or accessibility standards.

• Fixes or features necessary to support a time-sensitive academic process.

• Missing core functionality that significantly hinders user workflows.

Medium Priority Enhancements (P2)

Definition: Enhancements that improve existing functionality or user experience but are not time-sensitive or mission-critical.

Impact: Moderate impact on efficiency or satisfaction; affects multiple users but doesn't halt operations.

Action Timeline: Scheduled into upcoming development cycles based on resource availability.

Examples:

• improvements that streamline common tasks.

• Additional reporting capabilities.

• Features requested by multiple users to improve usability.

Low Priority Enhancements (P3)

Definition: Minor improvements, cosmetic updates, or features that are "nice to have" but not essential.

Impact: Minimal effect on system performance or user tasks.

Action Timeline: Considered for future updates or; implemented as resources allow.

Examples:

• Visual or layout adjustments.

• Personalization options or minor user preference settings.

• Enhancements with limited impact or requested by a small number of users.

Enhancement Request Form

Access the Enhancement Request form here: https://forms.office.com/r/UCwnKyncP